Cookies Policy

At TELEMEDIK ASSISTANCE TECHNOLOGIES ESPAÑA, S.L., we use cookies in order to provide a better service and offer you a better browsing experience. We want to inform you clearly and precisely about the cookies we use, detailing below what a cookie is, what it is used for, what types of cookies we use, what their purposes are, and how you can configure or disable them if you wish.

What are cookies?

A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about a user’s browsing habits or their device and, depending on the information they contain and how you use your device, they can be used to recognize the user.

The set of “cookies” of all our users helps us improve the quality of our website, allowing us to control which pages are useful, which are not, and which ones need improvement. Cookies are essential for the operation of the internet, providing countless advantages in the provision of interactive services, facilitating your navigation and usability of our website. In no case could cookies harm your computer. On the contrary, having them active helps us identify and resolve errors.

Cookies do not personally identify you and do not pose any risk to your computer or mobile device. They are not viruses or spyware. They are simply tools used by the websites you visit to improve your browsing, to ensure your data travels securely over the network, to help us understand which information on our website is most useful to our users, or to know what offers may be of interest to each user. And all this in a completely anonymous way: we will never know your name, address, or phone number unless you provide it to us. You decide whether to allow cookies or not, but if you decide not to allow them, you must block them in your browser. Before blocking them, we want to help you better understand how cookies are used.

Types of cookies:

According to the entity that manages them, cookies can be:

  • Own cookies: These are sent to your device from our own devices or domains from which we provide the service you request.
  • Third-party cookies: These are sent to your device from a device or domain that is not managed by us, but by another collaborating entity.

According to the period of time they remain activated:

  • Session cookies: These are temporary cookies that remain in your browser’s cookie file until you leave the website, so none is recorded on your computer’s hard drive. The information obtained through these cookies is used to analyze traffic patterns on the web. In the long run, this allows us to provide a better experience to improve content and facilitate its use.
  • Persistent cookies: These are stored on the hard drive, and our website reads them each time you make a new visit. A permanent website has a determined expiration date. The cookie will stop working after that date. We generally use these cookies to facilitate purchase and registration services.

According to their purpose:

  • Technical cookies: These are necessary for the navigation and proper functioning of our website. They allow, for example, traffic control and data communication, access to restricted access parts, use of security elements, store content to be able to disseminate videos or share content through social networks.
  • Analytical cookies: These are those that are processed by us or by third parties, they allow us to quantify the number of users and thus carry out the statistical measurement and analysis of the use made by users of the service offered. To do this, we analyze the navigation on our website in order to improve it.
  • Personalization cookies: These are those that allow you to access the service with predefined characteristics based on a series of criteria, such as language, the type of browser through which the service is accessed, the regional configuration from where the service is accessed, etc.
  • Advertising cookies: These are those that allow the most efficient management possible of the advertising spaces that could be included on our website.
  • Behavioral advertising cookies: These cookies store information about users’ behavior obtained through continuous observation. Thanks to them, we can know browsing habits on the internet and show advertising related to your browsing profile.

Next, we detail the cookies used on our website:

Cookie Name Own or Third-party Cookie Purpose Cookie Information Term pll_language Own Personalization This cookie is specific to the tools used to develop the website, it saves the chosen language during navigation. 1 year

Configuring, disabling, deleting, or blocking cookies:

In accordance with current regulations, TELEMEDIK ASSISTANCE TECHNOLOGIES ESPAÑA, S.L. informs its users how they can configure cookies in their browser regarding their privacy and security preferences with Cookies.

You can allow, block, or delete the cookies installed on your computer by configuring the options of your Internet browser.

The user has the possibility at all times to configure their browser to accept or reject cookies, or to revoke their previously given consent.

If you do not allow cookies to be installed on your browser, you may not be able to access some of the services and your experience on our website may be less satisfactory.

In the following links, you have all the information available to configure or disable your cookies in each browser:

  • Mozilla Firefox: [link]
  • Chrome: [link]
  • Internet Explorer: [link]
  • Safari: [link]
  • Opera: [link]

At TELEMEDIK ASSISTANCE TECHNOLOGIES ESPAÑA, S.L., we never store personal data of our users, except for the IP address as described above, unless you want to register voluntarily in order to make purchases of the products and services that we offer or to receive information about promotions and content of your interest.

The fact of browsing and continuing on our website without having taken a clear affirmative action by which you provide your consent freely and informedly, does not imply the consent of the cookies used on this website, that is, in no case does the mere activity of the user imply the provision of consent by itself, nor does the consultation of the second layer of the Cookie Policy or the necessary navigation for the user to manage their preferences regarding Cookies, without these situations being an active conduct from which the acceptance of Cookies for which consent is required could be derived.

Updated: March 2024