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Introduction

Dr. Security’s Dealers platform is a software to optimize customer management. It is a very simple, but effective tool through which facilitates user registration process and tracking of the status of any contract with in the Dr. Security emergency service. Designed to manage all information related to your clients and access it at any time and from anywhere.

Platform Features:

The Dealers platform has been designed so that distributors of the Dr. Security (DrS) emergency service can manage it themselves. It allows:

  • Create user collective.
  • Manage registrations and cancellations in the emergency service in the Dr. Security mobile application.
  • Extend subscriptions on a monthly and/or annual basis.
  • Create users manually or import a list of users.
  • Associate users by relationship within the same collective.
  • Track contracting status by collective and/or user.
  • Synchronizes all data with the Dr. Security mobile application.
  • Access and export management reports carried out in Dealers.
  • Communicate with users through push notification campaigns.

Main concepts:

It is important to know what each concept refers to for the correct management of the Dealers platform:

  • Collective: Refers to a specific group, as well as an organization, association, employer or simply a segment of beneficiaries to which a specific nomenclature is attributed. This group will be associated with a geographical area (Country) where the service will be active and linked to the users who will enjoy the subscription Dr. Security emergency response service.
  • User: An individual who is enrolled in the emergency service. User management refers to subscription management in Dr. Security. Meaning, when a new user is created on the platform, a record is automatically generated in the app, granting access to enjoy the emergency service 24/7, during the established subcription period.
  • Emergency service registrarion: Activation of a contract associated with a user with pre-established start and end dates on the platform.When a user is enrolled, a subscription will be automatically generate, granting access to the 24/7 emergency service via the Dr. Security mobile application.
  • Emergency service termination: Termination of a contract associated with a user once the contract end date expires and/or cancellation is requested. The moment a user is unsubscribed, the subscription is canceled and they no longer have access to the 24/7 emergency service through the Dr. Security mobile application.
  • Extend subscription: Modify the contract end date of a user to a later date, either by extending it for 1 month or 1 year.
  • File-layout: A structured file for the correct importation of a list of users into the platform. It indicates the fields enabled for correctly synchronizing the information, as well as those required for the creation of the user and subscription to Dr. Security’s emergency service.
  • Contract history: A section where you can view a report of contracts managed within the Dealers platform, from the beginning to the present.
  • Dr. Security mobile application: Software for Android and iOS smart devices, which includes the 24/7emergency alert system.